Shipping & Returns

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will send your goods via  TNT Express,  and DHL Global Express within 2 working days however, if goods are unavailable at the time of order the delivery will take a longer.

1. Estimated delivery time for local orders (Australia)

NSW & ACT: 1-3 business days

VIC & QLD: 1-3 business days

SA & TAS: 2-4 business days

NT & WA: 2-4 business days

2. Free Delivery [NO FREE DELIVERY OFFERED AS PER 1/12/20]

Free delivery only applies on online purchases  [A$amount +] 

Purchases with a delivery address outside of Australia are not eligible for any free delivery offers advertised on our website, emails or any other form of advertising.  

 If you wish to query a delivery, please contact us at sales@alucuttools.com.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, we will give you a 7-day money-back guarantee from the time you receive the goods. Please email us at sales@alucuttools.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, advise you take out shipment registration of insurance with your postal carrier. Alucut Tools will not be responsible of parcels lost or damaged in transit if you choose not to insure.

Full refunds including shipping costs will be available in the instance of major faults/defects as per Australian Consumer Law

If you have any inquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au